These General Terms and Conditions apply to the provision of professional translation services performed by the Translator to its Clients and shall be considered as a supplement to any specific agreement that may be signed between the Translator and the Client.

1- Definitions:

“Service“ means the provision of professional translation services performed by the Translator;
“Tranlator” means the professional service provider or collaborator;
“Customer” refers to any natural or legal person that requests the Translator to perform Services in the field of translation and similar.

2- Quotation and Service Confirmation: Upon a service request made by the Client, the Translator has the right to fully analyze the text to be translated. The document must be delivered to the Translator in legible form and complete with any tables, figures and graphics that may eventually be part of the text. The translation proposal sent by the Translator applies only to the Services explicitly indicated therein. An oral or written agreement only takes effect upon being declared accepted in writing by the Client or upon confirmation of acceptance of the work in writing by the Translator. Acceptance or written confirmation means the inclusion of an acceptance or confirmation sent by e-mail or the signing of a contract between the Translator and the Client. The Translator reserves the right to request advance payment as confirmation of Service assignment.

3- Delivery Time: The Translator undertakes to respect the delivery time, except for extraordinary situations beyond its control. In case of not being able to comply with the agreed deadline, the Translator will immediately inform the Client. The time and/or date of delivery may be affected in the event of delayed delivery of material by the Client, interruptions in work at the Client’s request, the Client’s failure to respond to questions that prevent the normal continuity of work, overload on the network or in the server at the time of delivery or delays in delivery by the postal service when applicable. Personal accidents, hospitalizations or situations that endanger the Translator’s life or safety are also considered beyond the Translator’s control.

Delivery is considered to have been made at the time the Translator sends the translation to the client by e-mail, digital platform, or proof of delivery via the Post Office.

4- Modification, Addition, Cancellation of the project or Removal of part of the project by the Client: Any alterations or additions to a work project after the beginning of the works must be mutually agreed between the Translator and the Client and must be confirmed in writing. In case these changes or additions are considered significant, the Translator reserves the right to change the delivery time and/or the initial quote in accordance with such changes or to reject the changes in question.

In the case of cancellation of the work, in part or in its entirety, during its execution, the Client is responsible for paying the accumulated amount referring to part of the work carried out up to the time of cancellation. All work completed by the date of cancellation will be delivered by the Translator to the Client.

5- Execution of work, Information, Documentation, and Confidentiality:
Reference materials, specific terminology or style guidelines must be provided to the Translator within 24 (twenty-four) hours of confirmation of the Service. After this period, the Translator will accept any reference materials and/or style guides but reserves the right to charge the Client a fee for proofreading and editing any completed or partially completed work.

The Client undertakes to provide the Translator with all the information and documents necessary for the satisfactory and efficient fulfillment of the Service, guaranteeing that he has the right and is authorized to make such information and documents viable. Under no circumstances will the Translator be liable to third parties for information and documents passed on to him by the Client. The Translator cannot be held responsible, in any case, for consequences that may arise from the sending of false, inaccurate, or incomplete information or documentation by the Client.

The Translator undertakes to treat all information provided by the Client with complete confidentiality. Upon request, Translator is available to sign an appropriate Non-Disclosure Agreement (NDA).

6- Fees, Billing and Payment: The fee will be calculated based on the number of words translated from the original text, except in case of different agreement between the Translator and the Client. A supplementary fee will be applied for specialized texts with a high degree of difficulty, urgent requests and in case of need for prior revision of the original text. The rates mentioned do not include VAT.

Once the work is completed, the Translator will send the PDF invoice for the service provided to the e-mail address provided by the Client. The invoice (or invoices) must be promptly paid, unless otherwise agreed by the parties. Late payments are subject to late payment interest and the Client will be responsible for any expenses that may have to be made by the Translator in order to collect such invoices.

7- Warranty, Caims and Conflicts: The Client must notify the Translator as quickly as possible of any doubts or dissatisfaction regarding the Service provided, specifying the problem in detail within a maximum period of 15 (fifteen) working days. If the claim is justified, the Translator will make every effort to resolve such claims. Under no circumstances does the submission of a claim release the Customer from the obligation of making the payment. If the Client has not filed any claim within the established period, it is assumed that he has fully accepted the work delivered to him. Complaints and requests for revision after the above-mentioned deadline will be subject to a new quote.

The Translator is not responsible for any changes in the translation made by people other than the Translator.

In the event of a conflict, if no agreement is reached, an independent arbitrator will be appointed to resolve the issue.

8- Personal Data and Liability: The Customer’s data, provided through the Service proposal, are processed directly by the Translator. The data will be kept for the time necessary to fulfill the purpose of the processing and, when no longer needed, will be destroyed by taking appropriate security measures. If the Client chooses to keep a file of data and work performed by the Translator, an additional cost will be stipulated according to the archiving period requested by the Client.
The Client may exercise his rights to access, rectify and cancel his data at any time by sending an e-mail to rosangela.fasolato@traducitalia.com indicating the name and attaching a photocopy of his identity document.

The Translator is in no way responsible for ambiguities existing in the original document provided by the Client. The Translator will only be liable for loss or damage suffered by its Clients if the loss or damage occurs as a direct result of an error attributable to the Translator. The Translator’s liability will in any case be limited to an amount equivalent to the rate for the work in question, excluding VAT if applicable.

9- Applicable law and Jurisdiction: All legal relationships between the Translator and its Clients are subject to Italian laws and jurisdiction. Disputes will be submitted to the jurisdiction of the Court of Padova.

In accordance with DLGS 196/03, the Client gives unconditional consent to the processing of its own data for the execution of all operations related to the contracted Service.

Users of this website are aware of the information reported above and voluntarily accept it.

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